Refund Policy

This Refund Policy outlines the conditions and procedures for requesting a refund for products and services purchased from CRAVIONEX. Our aim is to maintain transparency and customer satisfaction in our business transactions.

Eligibility for Refunds

• Refunds are applicable to products returned within 30 days of purchase.
• Services rendered partially or fully are non-refundable unless explicitly stated at the time of purchase.
• Products must be in their original packaging and condition to qualify for a refund.

Requesting a Refund

To initiate a refund request, please contact our customer service team at [email protected] with your order details and reason for the return. Our team will review your request and respond within 3-5 business days with further instructions.

Processing of Refunds

Once a refund is approved, it will be processed back to the original payment method within 7-10 business days. Processing times may vary based on your financial institution.

Exceptions

• Promotional or clearance items are not eligible for refunds unless defective.
• Customized products are non-refundable.

CRAVIONEX reserves the right to refuse a refund request in cases of repeated returns or violation of the terms stated in this policy.